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The Fine Print

Terms And Conditions

  • All references made to you and your company on each request for services shall mean the sender, its employees and agents. All references made to us and our company shall mean 4 Star Courier Collective LLC, its employees and agents. You agree to these terms whenever you submit to us your package(s) for delivery. These terms of agreement shall not be altered or modified by anyone or any authority. It is the responsibility of the sender to ensure goods are properly packaged for delivery. Such responsibilities include, but are not limited to, securing fragile items for transport; fully enclosing loose or exposed items; using labels to clearly reference names, addresses, suite numbers, etc; and any other additional information relevant to delivery. Delivery price quotes are directly related to the descriptive information made available to us upon ordering; omissions will cause price quotes to be constructed according to our best estimate of the number, size, time constraints, and weight of your package(s). Waiting time is billed at $30 an hour with the first 15 minutes for free. Wrong floors or additional floors added to a delivery will be charged at $5 per additional stop.  Wrong addresses are charged at the same price as the original delivery if outside of a 1 mile radius of the original wrong address .  In any event whereupon we determine these estimates to be inaccurate for any reason, certain additional services and subsequent charges may apply. 4 Star Courier Collective LLC reserves the final right to accurately adjust these estimates for billing purposes.

Liability For Loss or Damage: 

  • If your package is lost or damaged, our liability will be limited to $100.00 or your actual damages, whichever is less unless you declare a higher value and pay if there is deemed to be an appropriate surcharge. If you declare a higher value and, when applicable, pay the additional surcharge, our liability will always be the lesser of the actual or declared value of your package. 4 Star Courier Collective LLC shall not be liable for acts or omissions caused by the sender. If either sender or recipient violates any term of our agreement, we will not be liable for any loss. Our company shall not be liable for loss, damage or delay related to factors we could not foresee or control, including but not limited to acts of god, weather conditions, natural disasters, mechanical delays, acts of war, strikes or civil disruption, acts of public enemies or omissions of public authorities with actual or apparent authority. We will not be liable under any circumstances for any incidental, consequential or special damages to packages improperly packed and labeled, or for concealed damages even if we were made aware that such damages might be incurred.

Limits of Liability

  • A maximum of $10,000.00 can be declared as value per package, excluding packages of "extraordinary value", such as artwork, jewelry, furs, money, precious metals, negotiable instruments, etc. Such items of "extraordinary value" have a maximum declared value of $5,000.00. Should you send more than one package on an invoice, no one package shall exceed a declared value of $10,000.00. Our liability for loss or damage will never be higher than the total declared value (limited to $10,000.00 per package) for shipment and limited only to those items lost or damaged on a package basis. Proof of loss or damage is the responsibility of the sender. When you file a claim, it must be made in writing and within 7 days after we deliver your package, when the claim results from damage, delay or shortage. If your claim is based on non-delivery, it must be made within 24 hours from the date we took the package. All relevant information regarding your claim must be submitted to 4 Star Courier Collective LLC within 30 days of its being filed. No claim will be acted on unless you have paid all transportation charges, and the amount of your claim may not be deducted from those charges. If your package is accepted and no indication of damage is made upon the delivery record, we will consider the package delivered in good condition. You must provide us with the original shipping cartons and packaging, if it is available for inspection. Overcharges and refunds must be claimed in writing within 90 days of billing date.

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