Our rates are calculated based on Service Level x Distance + Weight.
"Need it as fast as possible!"
2 miles / 30 minutes, 5 miles / 45 minutes, 10 miles / 1 hour, 30 miles / 2 hours, 40+ miles / 3+ hours
"Want it fast but it's not top priority... "
2 miles / 1 hour, 5 miles / 1.5 hours, 10 miles / 2 hours, 30 miles / 3 hours, 40+ miles / 4+ hours
"Just need it soon."
2 miles / 2 hours, 5 miles / 2.5 hours, 10 miles / 3 hours, 30 miles / 4 hours, 40+ miles / 5 hours
"Regular service, by end of day"
Delivered by 5 PM. Orders must be received before 1 PM (12 PM for over 10 miles)
Dimensions and weight -
**weights are approximate
STANDARD / ENVELOPE - Less than a few pounds, will easily fit in a messenger bag.
OVERSIZE - Up to 20 pounds, a bit heavier but can still be transported in a messenger bag.
CARGO - 20-199 pounds, a larger load that can still travel in a small car or on a cargo bike.
WAGON - 200-400 pounds, or too big for the trunk or back seat of a regular 4 door car.
VAN - Over 400 pounds, or too large for our bikes or a mid sized car.
CARGO VAN - Too large for our bikes or a standard sized vehicle, will need our dedicated cargo van.
SOMETHING BIGGER? - Please contact us.
Wait time - Up to 15 minutes is free of charge, but further loading or waiting is $0.50 per minute.
Package insurance - coverage of items valued at over $100 will incur additional charges. Please call us for details.
The following may also incur an additional charge:
*Fragile items / special handling required
*Subpoenas, other sensitive or complex deliveries
*Suburban or long distance pick ups
*Deliveries requiring an additional courier for help loading/unloading
*Overtime (before 8 AM - after 6 PM) and weekend deliveries
*Wrong addresses, reattempts, or additional stops